(4.3 / 5)5+ Ratings

The Ordinary Reviews

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Overall Rating

4.3
5 Reviews
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About The Ordinary

The Ordinary is a skincare brand that offers a range of products backed by science and designed to target specific concerns. The brand is known for its effective, honest, and reasonably priced clinical treatments.

The product line includes items such as lip balm, toners, serums, oils, and more. Some of the popular products include Hyaluronic Acid 2% + B5, Niacinamide 10% + Zinc 1%, Glycolic Acid 7% Exfoliating Toner, and Multi-Peptide + HA Serum (also known as "Buffet").

The Ordinary also offers a skincare subscription program for regular customers. The website provides guidance for customers to build their own skincare regimen.

In addition to facial skincare, The Ordinary emphasizes the importance of body skincare and offers products for that as well. The brand continually introduces new formulations, such as the Squalane + Amino Acids Lip Balm and the Saccharomyces Ferment 30% Milky Toner.

The Ordinary's approach to skincare combines integrity and innovation, making it a popular choice for skincare enthusiasts.

The Ordinary Pros & Cons

Pros of The Ordinary:

  • Accessible Pricing: The Ordinary is known for its affordable prices, with many products available for under $10.
  • Wide Product Range: The brand offers a diverse range of skincare products, including single-ingredient options and a variety of serums, toners, and oils.
  • Transparency: The Ordinary is praised for its transparent ingredient lists and clear product instructions, making it easier for consumers to understand what they are using.
  • Effective Ingredients: Many users have reported positive results from using The Ordinary products, particularly with ingredients like niacinamide and retinal.
  • Sustainable Packaging: The brand uses glass packaging, which is seen as more sustainable than plastic.

Cons of The Ordinary:

  • Ingredient Concerns: Some products contain ingredients like chlorphenesin and BHT, which are considered toxic and irritating.
  • Inconsistent Results: Some users have reported inconsistent results and skin irritation with certain products.
  • Customer Service Issues: There have been complaints about poor customer service, including delayed shipments and unresponsive support.
  • Limited Detailed Usage Instructions: While the brand provides clear product information, some users find the instructions lacking in detail, particularly for specific product usage.
  • Quality Variability: There is a risk of variability in product quality, as some users have reported differences in effectiveness between batches.

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The Ordinary Customer Reviews (5)

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Barbara Mendez
Barbara Mendez
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Jun 13, 2024
Matthieu Sansouci
Matthieu Sansouci
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Jun 12, 2024
Ingveldur Halldórsdóttir
Ingveldur Halldórsdóttir
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Jun 10, 2024
Joachim Andreasen
Joachim Andreasen
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Jun 10, 2024
Travis Gibson
Travis Gibson
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Jun 9, 2024

The Ordinary Customer’s Q&A

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The Ordinary Features and Benefits

The Ordinary is known for its effective, honest, and reasonably priced clinical treatments. The brand focuses on ingredient-first skincare, offering products that are clinically tested, vegan, and cruelty-free. The commitment to transparency ensures straightforward, science-based information about products and their active ingredients.

Key features include:

  • No-frills formulations targeting specific skin concerns.
  • Customizable skincare regimens for various needs, such as fine lines, wrinkles, and congested skin.
  • High-quality ingredients like hyaluronic acid, peptides, and retinoids.
  • Affordable pricing without compromising on efficacy.

Benefits of using The Ordinary products:

  • Improved skin texture and tone.
  • Enhanced skin hydration and elasticity.
  • Reduction in the appearance of fine lines and wrinkles.
  • Support for the skin's natural barrier.

The Ordinary's approach to skincare emphasizes integrity and innovation, making it a popular choice for those seeking effective and affordable solutions.

The Ordinary Pricing

The Ordinary offers a range of affordable skincare products. Prices for some popular items include:

  • Glycolic Acid 7% Exfoliating Toner: $13.00 for 240ml
  • The Smooth Skin Collection: $45.00
  • The Most Loved Collection: $25.10
  • The Acne Set: $15.80
  • Salicylic Acid 2% Solution: $6.70 for 30ml
  • Caffeine Solution 5% + EGCG: $9.20 for 30ml
  • Natural Moisturizing Factors + Beta Glucan: $6.50 for 30ml
  • The Daily Set: $21.70
  • Squalane + Amino Acids Lip Balm: $9.50 for 15ml
  • Glucoside Foaming Cleanser: $12.50 for 150ml
  • The Antioxidant Collection: $36.10
  • Soothing & Barrier Support Serum: $17.00 for 30ml

The Ordinary's pricing strategy ensures high-quality skincare is accessible to a wide audience.

Payment Method

The Ordinary accepts various payment methods to provide convenience for customers. These include Visa, MasterCard, American Express, Debit Card, Cash, PayPal, JCB, Discover, Maestro, and Diners. Additionally, PayPal Pay Later is available for financing options.

The Ordinary FAQs

FAQ

The Ordinary Alternatives

Top 10 alternatives to The Ordinary:

  1. The Inkey List: Known for its affordable and transparent skincare products.
  2. FaceTheory: Offers effective and affordable beauty products that are cruelty-free and vegan.
  3. Be Minimalist: Focuses on transparency, efficacy, and affordability.
  4. Revolution Skincare: Provides a wide range of affordable skincare solutions.
  5. Naturium: Known for its high-quality ingredients and effective formulations.
  6. Cerave: Offers dermatologist-recommended skincare products.
  7. Beauty Bay's own skincare brand: Provides affordable and effective skincare solutions.
  8. Primark: Known for its budget-friendly skincare products.
  9. Boots Ingredients: Offers a range of affordable and effective skincare products.
  10. Rejuvent Skincare: Known for its reliable and effective skincare solutions.
FAQ

How To Open A The Ordinary Account?

To open an account on theordinary.com, follow these steps:

  1. Visit the website and click on the "Create Account" option.
  2. Fill in the required fields with your first name, last name, phone number (optional), email address, and password.
  3. Confirm your email and password.
  4. Check the box to agree to receive email communications from DECIEM Inc., its affiliates, brands (The Ordinary and NIOD), and/or marketing partners. This can be changed at any time.
  5. Click on "Join Now" to complete the account creation process.

Remember, by clicking “Join Now” you agree to the Privacy Policy and Terms of Use. If you already have an account, you can simply sign in. Enjoy shopping!

FAQ

The Ordinary Return Policy?

The return policy for theordinary.com is as follows:

  • If not satisfied with a purchase made through the website or one of their retail stores, unwanted products that are at least 50% full can be returned within 365 days (1 year) from the date of purchase.
  • Items purchased as a set must be returned in full to be eligible for a refund. Partial refunds will not be offered.
  • Gift cards cannot be refunded or redeemed for cash except where required by law.
  • Shipping fees and products listed as Final Sale are non-refundable.
  • They do not provide refunds or exchanges for products purchased outside of DECIEM (e.g. Sephora, ULTA, ASOS, etc.). You must abide by the return and exchange policies set in place by the authorized retailer you have made your purchase with.
  • They do not offer store credit or exchanges at this time.
  • Unwanted products may be returned to any DECIEM retail location within the same country as your original purchase. A receipt or proof of purchase is required to process your refund to your original method of payment.
  • If unable to return to one of their Retail Stores, products can be returned to one of the DECIEM warehouses. Your refund will be issued via PayPal.
  • Online orders can be returned in-store or online.
  • Returned products are your responsibility until they arrive at DECIEM. They recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact them about your return. Only products received by their warehouse can be credited. If they cannot locate your order number, they are unable to process the refund.

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